FAQs – VANGOAT

Policy

Vangoat clothes are custom made. Pre orders are made on first come basis. If you would like to change your order please do so within before orders get dispatched usually post 24 hours. We accept returns on defects and incorrect sizes. Please contact shop@vangoat.com if you have any question when shopping at Vangoat.

Orders placed in canada are subjected to tax.

We offer free standard shipping on local orders in Canada and USA.

All International orders are subjected to a standard shipping charge. For customs please check with your respective country laws.

Shipping

Every item we offer is guaranteed to be of the finest quality. If you are not satisfied with your purchase for any reason, you may exchange it within 30 days of receiving it. Items must be unwashed and unworn, with original tags still attached. We will cover the shipping costs for any Canadian orders returned. We are not currently able to offer free return shipping for international orders or refunds for Customs or Duties. Please note: all sale items are final and cannot be returned for a refund. Due to limited availability and Limited Edition Drops, the sales are not eligible to be returned or exchanged. We do not accept returns or exchanges on facemasks, face coverings, or clothes that have been worn.

Please note: all sale items are final and cannot be returned for a refund. However, we do allow size exchanges on sale items as a courtesy.

Due to limited availability, Limited Edition Drops sales are not eligible to be returned or exchanged.

We do not accept returns or exchanges on facemasks, face coverings, or clothes that have been worn.

Ordering/payments

You can expect a response within 1 day. Our customer service department is open 7 days.

We strive to fulfill all orders as soon as we get them, we are unable to make any edits or modifications to an order once it has been marked for dispatch. However, in the event that a mistake was made while placing your order, you can email us at shop@vangoat.com to submit a change request.

Please note that change requests are not guaranteed, but our team will do their best to process your request as long as your order has not been processed for delivery.

Taxes and duties are calculated based on the total value of the products entering your country. Unfortunately we have no control over this, and it is the customer's responsibility to pay for any taxes or duties on imported items.

We accept all major credit cards. At this moment we do not offer COD (Cash on delivery).

Policy

Shipping

Do you ship internationally?

Support

What is your return & exchange policy?

Ordering/payments

Customer service response time

I ordered wrong item, can I change?

Who pays international taxes and duties?

What are all the payment modes? And do you offer COD?